Kärcher is pleased to offer the Rapid Exchange Program for most Kärcher electric pressure washers. We employ the highest quality standards in our manufacturing processes, which enables us to offer the best warranty in the industry. An innovative feature of our warranty is the Rapid Exchange Program, created to take the hassle out of in-warranty service.

> What is the Rapid Exchange Program?
> Which pressure washers are eligible?
> How does the Rapid Exchange Program work?
> How do I participate in the Rapid Exchange Program?
> What happens after my request is approved?
> Why are gasoline pressure washers not eligible for the Rapid Exchange Program?
> This program sounds great, but it must be expensive. How can you offer it?
> Who is Kärcher?

» What is the Rapid Exchange Program?

The Rapid Exchange Program bypasses the hassles of a traditional repair program by providing a quick and free replacement for a pressure washer that requires in-warranty repairs. Instead of making you wait for the repairs, we’ll send you a replacement unit that has been thoroughly examined and certified by our quality assurance team.

 

» Which pressure washers are eligible?

To take advantage of the Rapid Exchange Program, your pressure washer must meet the following criteria:

• It must be a Kärcher electric pressure washer with a model number beginning with K2, K3 or K5* (example: K2.97M, K3.99M, K5.85M).
  

* A few specific K5 series models (K5.02MS, K5.20M and K5.50M) are not eligible for the Rapid Exchange Program and must be serviced by an Authorized Service Center.


• It must have been purchased new or remanufactured from an authorized retailer.

  Note! Kärcher pressure washers purchased through online auctions, swap/flea markets and other second- and third-party markets are not eligible for the program
  

• It must have been used exclusively for residential cleaning. Kärcher electric pressure washers used for commercial cleaning are ineligible.
  
• It must be within the covered warranty period
  
• It must be accompanied by proof of purchase. Valid forms of proof of purchase include legible copies (fax) of:
  

  o Original sales receipt
  o Credit card statement
  o Serial number and date code (if the pressure washer was a gift)

» How does the Rapid Exchange Program work?

Kärcher will replace your pressure washer with a remanufactured pressure washer that has been certified to our quality standards as a fully functioning unit. In the event that we do not have a replacement model that exactly matches your model, a comparable or upgraded unit in performance and value from our current product range will be sent to you. This program is provided at no additional cost to you.

» How do I participate in the Rapid Exchange Program?

If you believe your Kärcher electric pressure washer requires warrantied repairs and meets all of the above criteria, please call 1-800-537-4129 to speak with a customer care specialist. The specialist will ask you a series of questions and determine your eligibility to participate into the Rapid Exchange Program.

» What happens after my request is approved?

1. A unique case number will be issued. This enables us to keep together all information pertaining to your exchange and gives you a reference number for future inquiries.

2. A security deposit in the form of a temporary authorization will be placed on your credit card/debit card. A temporary authorization is NOT a charge. It simply reserves a portion of your available balance for a possible future charge. A temporary authorization is required of all participants and is necessary because we send you a replacement unit before we receive your original unit. If we receive your unit within the specified timeframe (see below) the temporary authorization will be removed and your credit card/debit card will never be charged. If you are unwilling to allow the temporary authorization, you will not be eligible to participate in the program. The amount of the temporary authorization varies by product:

• USD/C$ 50: K1 and K2 series products (e.g., K2.45, K2.89M)
• USD/C$ 75: K3 and K5 series products (e.g., K3.78M, K3.97M, K5.85M)

3. A replacement pressure washer will be shipped out to you by the end of the next business day. Please allow five to seven days for delivery. It will be sent by UPS prepaid residential freight.

4. When you receive your replacement pressure washer, you will find instructions enclosed for returning your original unit. In most cases you can use the same box for the return. A prepaid return label will also be enclosed.

5. Pack up your original pressure washer and ALL accessories that came with it in the provided box. (NOTE: A charge of $25 will be made for each missing trigger gun, high-pressure hose and/or spray wand.) Seal the box securely and attach the return UPS label.

6. In the United States, call UPS at 1-800-PICK-UPS (or in Canada call 1-800-742-5877) for the nearest drop-off location or to arrange a home pickup. Make sure you do this as soon as possible. If we do not receive your original unit within 20 days after you took delivery of the replacement unit, your credit card/debit card will be charged the amount of the temporary authorization.

7. Enjoy your newly received pressure washer! For added peace of mind, any remaining time on your original warranty will be applied to your replacement pressure washer. For example, if you bought a pressure washer on January 1 with a one-year warranty and exchanged it with the Rapid Exchange Program on July 15, the replacement pressure washer would be covered until December 31, the expiration date of your original warranty.

» Why are gasoline pressure washers not eligible for the Rapid Exchange Program?

Most shipping companies have strict regulations regarding the shipment of items that have contained gasoline. Gasoline pressure washers that require in-warranty and out-of-warranty repairs should be taken to one of our authorized independent service centers.

» This program sounds great, but it must be expensive. How can you offer it?

Our goal is to provide our customers with the best cleaning experience possible. We feel the investment in this program will be rewarded with your satisfaction and peace of mind. You can purchase a Kärcher pressure washer with the confidence that you will experience the least possible downtime in the unlikely event that your pressure washer should require warrantied repairs.

» Who is Kärcher?

We are the largest manufacturer of pressure washers in the world, which enables us to not only produce the highest quality, best-engineered cleaning products, but also to support our products with innovative programs such as the Rapid Exchange Program. With more than 70 years of experience in creating innovative cleaning solutions, Kärcher has the expertise you can rely on. We appreciate your interest in our products and look forward to serving you.